General Information
This category addresses common general questions about how Jobfox operates and general trouble-shooting using our service.
Q: What browsers does Jobfox support?
A: At this time, Jobfox supports Internet Explorer versions 8.X, 7.X, and 6.x; Firefox 2.x and 3.x; Google Chrome 1.x and above; and Safari 2.x and above.
Q: I am trying to use Jobfox but I seem to be "stuck". How can I proceed?
A: If the page is refreshing but not proceeding to the next step or not logging you in, review the screen for any red text that may indicate a problem such as an invalid password etc. If no error text appears, you may want to consider clearing your browser's cache and/or cookies. This can resolve a number of problems you may be experiencing while using Jobfox or other sites. Instructions for clearing your cache and cookies are different for each browser type.
If clearing your cache doesn't resolve the problem, you may also want to delete your cookies. Please note that while deleting your cookies may resolve the problem, it will also remove your saved settings for sites you've previously visited.
If you are still experiencing problems, you may want to check and see if you have a third party privacy tool enabled such as those offered from Norton, or McAfee which may be blocking cookies from our site overriding your browser settings. Cookies must be enabled for our site in order to use it properly.
Q: While creating a Jobfox profile I click on "Next" button and nothing happens. What gives?
A: If you are clicking the 'Next' button in the profile creation process and nothing happens, you will want to review the top of the page for a yellow section that will show you what information is missing. This error almost always occurs because there is required information missing. Any blank fields will prompt you to complete by displaying the '(Required)' indicator next to the field. After you fill in the missing information, the 'Next' button will let you proceed.
Q: I'm creating my Jobfox profile and I don't see a "Next" button at all. How do I continue?
A: In some cases (most often while answering the work experience questionnaire), the system won't even show a "Next" button until the current question has been answered.
If you are having trouble with the 'Next' button not appearing when you are answering the skills questionnaire, be sure that you have provided an answer to the question appearing on your screen, as this is necessary for the 'Next' button to appear. There are also some questions that only allow you select up to a certain number of skills. If you select more than the maximum number of allowed choices, the 'Next' button will not appear and you will need to de-select some of the skills in order to get to the recommended number of selections. Select those that most strongly describe your work experience and omit those that are less appropriate.
Q: How can I inactivate my Jobfox account?
A: If you are not currently an Advantage member, here's how you inactivate your account:
- Log in to Jobfox
- From the main Get Hired Hub, scroll down all the way to the bottom and look for the "Edit Your Profile" link all the way on the right.
- Click on the "Edit Your Profile" link. On the top of the Edit Your Suitability Profile page, there is a link that says "You may inactivate your profile at any time". Click on that inactivate link. Confirm you would like to inactivate by clicking on the "inactivate account" button in the pop-up.
If you are an Advantage member, here's how to inactivate your account:
- Log in to Jobfox
- From the main Get Hired Hub, scroll down all the way to the bottom and look for the "Edit Your Profile" link all the way on the right.
- Click on the "Edit Your Profile" link.
- NOTE: Inactivating your Jobfox account will also stop your Advantage membership from auto-renewing once your current membership expires. If you re-activate your account and your Advantage membership is still current, your Advantage membership auto-renewal will continue.
Q: How can I re-activate my Jobfox account?
A: Go to the seeker signin page and enter your username and password when prompted. You'll be taken to the re-activation page. On this page, click on the re-activate link. Click here to go to the seeker signin page.
Q: How can I login to my Jobfox account?
A: Go to the seeker signin page and enter your username and password when prompted. Click here to go to the seeker signin page.
Q: I've forgotten my password. What should I do?
A: Go to the seeker signin page. Look right under the password field and click on the link that says "Forgot your password?". On the Password Recovery page, enter the e-mail address used to create your Jobfox account and hit the "retrieve password" button. The system will shortly send you an e-mail with your new temporary password. Click here to go to the seeker signin page.